Customer Data Driving Success

"Always value people- it ispeople not technology that create a winning culture"

CIO’s Role around Revolutionizing IT

IT is the business and the CIO is a trusted advisor to leveraging technology to improve service, grow the business, and connect the dots across the organization. The days of the CIO simply managing the infrastructure are long gone. The CIO is a broker of services and at the same time forward thinking towards investments that will result in new value and growth. The CIO must be able to partner with executives across the business in order to best provide the capabilities and competitive edge necessary to bring new growth and efficiencies to the company–this takes building strong relationships and spending time with customers, industry, and company leadership. The CIO cannot be comfortable being the person behind the curtain– rather seek to be part of the team and actively look for ways to partner with the business.

CIO: The Ultimate Custodian of Security

Security is everyone’s responsibility and the CIO plays a critical role in the overall security strategy. The CIO must demonstrate and measure risk in a way that balances the “need” and speed of business against the complexities of technology solutions. Additionally, it is important to measure and communicate the value of security measures to line of business owners in a way they can relate to. A big part of this effort is education and awareness about the risk and what can be done to mitigate and reduce the impact. Perhaps most importantly, the CIO must be a strong partner and advocate of the CISO and work together to bring the company along and guide long-term investments that will have the best opportunity to protect the brand and asset - executive leadership must understand the company’s risk exposure.

A Piece for the Beginners

Always value people it is people not technology that create a winning culture. Listen, establish trust, and be tenacious and bold in dreaming about what can be done and don’t forget that from our failures we grow and demonstrate our character. Measure outcomes, get out and meet customers, and spend time with business partners be visible and give back to the industry and others. And always remember there was someone who helped you get to where you are today. And finally it is often in the “interruptions” that we discover opportunity to exercise leadership!

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